The National Highways
Authority of India (NHAI) is soon expected to launch a national toll-free
number for people to report about road accidents on national highways (NHs) and
to register complaints regarding the operations and maintenance of the NHs.
The helpline number is to be
"1033", which will be launched on in the first week of February. The
aim behind launching this toll-free number is to provide quick and timely medical
treatment to accident victims, by taking him/her to the nearest hospital. NHAI is
also collaborating with state governments for the deployment of ambulances
along highways exclusively for road users.
The 1033 helpline has been
conceived with an idea to provide a "one stop solution" for highway
users for any emergency or non-emergency services.
How the toll-free number will
work?
Once the toll-number operators
received a call about an accident or any other emergency situation, the
information would be relayed to the nearest operation centre for action, which
could range from dispatching an ambulance or sending a crane to the site for
rescue operations.
The Indian Highways Management
Company Ltd (IHMCL), which is a subsidiary of NHAI, has also completed the
process of the mapping of the entire NH network via the geographic information
system (GIS). This is expected to help the call centers manning the phone lines
to better locate the callers and to transfer the calls to operators fluent in
the local languages.
Almost 30% of road accidents in
the country are reported from the National Highways and more than one-third
road fatalities even though they constitute only about 2% of India's total road
network.
Government is taking all the
essential steps needed to make the on-road experience of commuters both safe
and convenient. So let's play our part and follow traffic rules, stay updated
with all the new regulations coming in.
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